City Palace Hotel | Dubai ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Khalid Bin Al Waleed Rd, Dubai, United Arab Emirates

“The City Palace Hotel is perfectly located near major attractions.”view full review

City Palace Hotel is a 3-star accommodation in Bur Dubai that offers modern amenities and easy access to local attractions. Guests can enjoy a variety of onsite services including free shuttle service and room service.

Rooms & Amenities

City Palace Hotel offers air-conditioned rooms featuring a seating area, flat-screen TV with satellite channels, safety deposit box, and a private bathroom with a bidet and free toiletries. Select rooms provide city views and include a tea and coffee maker.

Dining & Nearby Options

Dining options include a buffet, continental, or American breakfast available each morning. Nearby restaurants such as Bin Awadh, Tanour Restaurant, and Chappan Bhog Restaurant are all within 0.5 km.

Services & Facilities

The hotel features a business center equipped with a fax machine and photocopier. Staff are available at the 24-hour front desk to provide practical information on the area.

Location & Transportation

City Palace Hotel is located 5.5 km from Dubai World Trade Centre and 12 km from The Dubai Fountain. The nearest airport is Dubai International Airport, situated 7 km from the property.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Twin Room

Max:

2 persons

270 sq. feet

Bed options:

2 Single beds

City view

Shower

Bathtub

room details

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Standard Double Room

Max:

2 persons

270 sq. feet

Bed options:

1 Double bed

City view

Shower

Coffee machine

room details

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Suite

Max:

2 persons

380 sq. feet

Bed options:

1 King-size bed

City view

Shower

Coffee machine

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Dubai 1.5 mi

Airports

Dubai Creek SPB (DCG) 4.0 mi

Dubai (DXB) 12.2 mi

Train

Al Ghubaiba Station2300 ft

Al Fahidi Station3000 ft

Underground

Al Ghubaiba2300 ft

Al Fahidi3000 ft

Bus

Bus stop400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Comfortable Rooms

“During my stay in a Standard Double Room, I was impressed with how clean and comfortable the room was. The housekeeping staff maintained high standards, changing towels and cleaning the room daily, making my experience truly enjoyable.” view full review

Delicious Room Service

“I thoroughly appreciated the prompt room service during my 8-night stay. Each time I ordered food, it arrived right on schedule and was delicious, enhancing my overall experience at the hotel.” view full review

Well-Equipped Facilities

“The bathroom in my room was well-equipped with all the necessary amenities. I found the shower facilities to be clean and convenient, contributing to a very satisfying stay overall.” view full review

Great Entertainment Options

“The hotel offered various media and entertainment options that kept me engaged during my downtime. With comfortable seating and a well-configured television, it was easy to relax and enjoy my favorite shows.” view full review

General

Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Billiard tables

Guest Parking

Electric kettle

Services

Paid shuttle service
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's buffet

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Live entertainment
Night club
Spa & wellness centre
Back massage
Head massage
Full body massage
Foot massage

Room features

Air conditioning
Mini-bar
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Washing machine
Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

Khalid Bin Al Waleed Rd, Dubai, United Arab Emirates

Map view

Khalid Bin Al Waleed Rd, Dubai, United Arab Emirates

City landmarks

Museum

Dubai Museum

4200 ft

Landmark

Al Fahidi Historical Neighbourhood

5000 ft

Landmark

Sheikh Saeed al-Maktoum's House

4100 ft

Landmark

The Dubai Heritage Village

4900 ft

Gallery

XVA Gallery

4900 ft

Market

Meena Bazaar

2900 ft

Landmark

Shiva and Krishna temple

4400 ft

Museum

Coffee Museum

4100 ft

Gallery

Al-Serkal Cultural Foundation

3900 ft

Gallery

Majlis Gallery

4000 ft

Museum

Al Shindagha Museum

3100 ft

Museum

Saruq Al Hadid Archaeology Museum

1.1 mi

Mosque

Grand Bur Dubai Masjid

4000 ft

Public Building

Dubai Municipality Museum

4400 ft

Landmark

Al Ahmadiya School

4400 ft

Landmark

Bur Dubai Abra Dock

1.3 mi

Mall

Bur Juman Shopping Center

1.1 mi

Landmark

Hindi Lane

3400 ft

Mall

The Dubai Mall

4.3 mi

Landmark

Al Fahidi

2300 ft

Shopping Area

The Arabian Ranches Souk

2500 ft

Landmark

Al Shindagha

2900 ft

Mall

City Centre Al Shindagha

3100 ft

Museum

Museum of Illusions

1.0 mi

Shopping Area

Al Attar Shopping Mall

2300 ft

Park

Zabeel Park

1.7 mi

Museum

Women's Museum

1.1 mi

Landmark

Queen Elizabeth 2 Museum

2700 ft

Nearby

Sheikh Khalifa Bin Zayed Rd

BurJuman

2000 ft

Night club

Spree The Club

700 ft

Restaurants

Al Waqqas

900 ft

3 16 St Al Souq

Al Kawakeb Cafeteria

700 ft

45 Khalid Bin Al Waleed Rd

Starbucks

800 ft

Dubai - Al Ain Rd E 66 Road

Caspian Special Kabab

1400 ft

Al Raffa Al Raffa St Al Raffa

Golden Gate Restaurant

1700 ft

Al Raffa Al Kuwait St

Mini Punjab Restaurant

1800 ft

Al Souq Al Kabeer 26 Street

Desi Max

1800 ft

29 Al Ghubaiba Road

Swadesh

1700 ft

Shop #8

Sreeraj Lassi Cafeteria

2000 ft

5 Al Esbij St

Shehar E Karachi Restaurant

2200 ft

Al Souq Al Kabeer Sikka 32

Reviews and Ratings

Reviews from guests about their experience.

58%

loved their spa retreat and can’t wait to return.

5.8/10

Guest rating

Rooms

5.8

Location

6.6

Service

6.8

Dining

5.4

Evelyn

United Kingdom, March 2025

5.0/10

My stay at City Palace Hotel was a mix of experiences. While the staff, particularly Mr. Arjun and Night Manager Mr. Roshan Ali, were incredibly friendly and attentive, the room cleanliness and maintenance left much to be desired. Overall, I appreciated the warmth of the staff, but I hope for improvements in the accommodation quality. 🌟🏨

Rooms

5.0

The room I stayed in had several issues, including cleanliness problems and unfriendly air conditioning. I had allergic reactions due to the bed linens before they were changed.

Service

10.0

The staff members were always ready to help and knowledgeable about local transportation and attractions, which made my experience much smoother.

Location

7.0

The location was decent and convenient for accessing shopping and other facilities around the hotel.

Dining

5.0

The room service menu was limited predominantly to Indian food, and the quality was not satisfactory, forcing me to order from outside.

Facilities

5.0

The hotel offers various facilities, but several issues, like broken clothes drying rings and a lack of basic bathroom amenities, hindered the overall experience.

Michael

United Kingdom, January 2025

5.0/10

My stay at City Palace Hotel was a mixed bag. While the location was convenient and the staff tried their best, I faced significant issues, particularly with cleanliness and room comfort. The facilities felt outdated, and I was disappointed overall.

Rooms

5.0

The room conditions were not satisfactory, with visible dust and stains on the bed that impacted my sleep. I also found a cockroach, which raised major hygiene concerns.

Service

5.0

The service was inconsistent. My request for water took an unacceptable two hours, and I was surprised to be asked for payment upon delivery, which was different from my previous experiences.

Location

6.0

The hotel's location is quite central, which was definitely a plus. It made it easy to explore the surrounding area, but unfortunately, that was one of the few highlights.

Dining

5.0

Dining options were limited, and I found the prices at the bars quite high. I didn't get a chance to try much of the menu, as I was mostly focused on addressing the issues in my room.

Facilities

5.0

The facilities felt outdated, lacking essential items like tea or coffee sachets. The absence of consistent room service also added to my dissatisfaction.

John

United Kingdom, January 2025

6.0/10

I had a mixed experience at City Palace Hotel. The staff, especially Mr. Arjun and Mr. Roshan Ali, were super friendly and attentive during my five-night stay. However, I did hear some not-so-great things from others, like issues with cleanliness and rude receptionists. Overall, I appreciated the staff's assistance and wouldn't hesitate to recommend this place based on my experience.

Rooms

8.0

I stayed in a Standard Double Room, and it was comfortable enough for my needs. No big complaints here.

Service

9.0

Service was mostly great, with staff always ready to assist. They were knowledgeable about local transport and shopping.

Location

8.0

The hotel's location is pretty decent for exploring the city. Easy to get around and find things nearby.

Dining

7.0

I didn't have much dining experience here, but I did hear they serve homemade ice cream.

Facilities

7.0

Facilities included good room service and laundry, but I didn't use everything available.

Parker

United Kingdom, November 2024

6.8/10

My stay at City Palace Hotel had its ups and downs. While I appreciated the comfortable bed and proximity to restaurants and the metro, the housekeeping was quite lacking, and there were issues with water pressure in the bathroom. Overall, it was a mixed experience. 😕

Rooms

6.0

The Standard Double Room had a comfortable bed, but the room suffered from poor maintenance, including low water pressure and leaks.

Service

5.0

Service was a letdown; my room needed fresh water bottles, and the response from the reception was lacking.

Location

7.0

The location is convenient, with numerous restaurants nearby and the metro just a 5-minute walk away, even if traffic was sometimes heavy.

Dining

5.0

The hotel has a variety of menu options, but they often didn't have what was listed, which was disappointing.

Facilities

5.0

Facilities were average; room service and housekeeping fell short of expectations, impacting my overall experience.

Christopher

United Kingdom, October 2024

6.2/10

I had a mixed experience during my stay. while some staff members were attentive and eager to help, the overall state of the room left much to be desired. Issues like cleanliness and maintenance definitely impacted my comfort.

Rooms

5.0

My room was infested with cockroaches. and the air-conditioning barely worked. I had to request a change of bed linens due to allergic reactions from the previous ones, and even then, the bathroom amenities were of cheap quality.

Service

5.0

Though some staff were friendly, I encountered rudeness during my requests. especially when I asked for water and was told I had to pay for it. The night staff's disturbance at 3 am was also concerning.

Location

5.0

The hotel was conveniently located,. but the noise from the traffic outside made it difficult to rest at night.

Dining

5.0

Dining options were very limited. the room service only offered Indian food and the quality was not great. I had to order from outside to find something better.

Facilities

5.0

The facilities felt outdated. there was no hot water in the shower and the drying ring was broken. I expected better upkeep overall.